modus99Privacy Policy

This page describes what data we collect when you use modus99 and how we keep that information protected. When you register, fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place bets on our sportsbook, live-dealer tables, slots, or esports markets, we record your name, email, phone, address, and transaction history. We use this information to verify your identity, process withdrawals, prevent fraud, and comply with anti-money-laundering regulations. We do not sell your data to advertisers or unrelated third parties.

Our servers are encrypted and access-restricted; only our compliance, support, and technical teams have permission to view account information. If you live in Jakarta, Surabaya, Bandung, Medan, or Semarang and use modus99, your data may transit through international data centers; we contractually require all processors to maintain the same confidentiality standards we do. This policy outlines your rights: you can request your data, ask for corrections, or request deletion of non-essential records.

Our privacy practices change as regulations evolve; we update this policy periodically and notify users of material changes. Your continued use of modus99 after an update signals acceptance of the new policy. For questions about your data or to exercise your rights, contact our support team via the Help menu on modus99.

What We Collect on modus99

We collect data in four categories. First, registration data: your full legal name, date of birth, email address, phone number, and residential address. Second, verification data: government-issued identity documents (passport, ID card) and, where applicable, proof of address (utility bill, lease agreement). Third, transaction data: every deposit, withdrawal, bet, win, and loss on modus99, along with timestamp and game type. Fourth, device and usage data: your device type (mobile, desktop), IP address, browser type, and approximate location based on IP geolocation.

We collect this data automatically when you register, when you upload identity documents for Know-Your-Customer (KYC) verification, when you deposit or withdraw funds, when you place bets on Liga 1, Piala AFF, or live blackjack, and when you access modus99 from your browser or mobile device. You provide registration and identity data voluntarily; device and usage data is collected by standard web and mobile analytics. We do not track your browsing history outside modus99 or combine modus99 data with third-party marketing profiles.

How We Use Your Data on modus99

We use your data for five core purposes. First, account verification and compliance: we verify your identity and check your data against anti-money-laundering (AML) databases to ensure you are not on a sanctions list or previously flagged for financial crime. Second, transaction processing: we share your name and payment method with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet so that deposits and withdrawals can be processed. Third, fraud prevention: we analyze betting patterns and transaction flows to detect collusion, bonus abuse, account takeover attempts, and money-laundering behavior.

Fourth, customer support: when you contact us via the Help menu with a dispute about a Liga 1 bet settlement, a live-roulette hand result, or a withdrawal delay, our support team accesses your transaction history and account notes to investigate and resolve the issue. Fifth, regulatory compliance: we retain your data and transaction logs indefinitely to respond to requests from law-enforcement agencies, financial regulators, and tax authorities in jurisdictions where we operate. We do not use your data for marketing profiling, cross-selling, or targeted advertising.

Our Data Processors and Third Parties

We share your data with trusted processors only. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and the banks online payment, e-wallet, mobile banking, local payment) receive your name and payment method to execute transfers. Identity-verification vendors (third-party KYC companies) receive your name, date of birth, and identity document images to verify authenticity. Our cloud-hosting providers (data centers where we store encrypted account records) have access to server logs but not to plaintext personal data. Our live-dealer partners (studios broadcasting blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) do not receive personal data; they only see your username and bet amounts displayed at the table.

We do not sell your data to data brokers, advertising networks, or marketing companies. We do not share your data with unrelated third parties except as required by law. If a law-enforcement agency, regulator, or court order requests your data, we comply and, where legally permissible, notify you of the request. Our data-processing agreements contractually require all third parties to maintain confidentiality, use your data only for the purpose specified, and employ encryption and access controls equivalent to our own standards.

Data retention

We retain transaction logs and identity data for at least 7 years to comply with financial-crime regulations. After 7 years, we may delete non-essential data but retain core transaction records.

Data deletion

You may request deletion of non-essential data (device logs, browsing history) via the Help menu. We cannot delete transaction records or identity data required by law.

Encryption

All personal data is encrypted at rest (on our servers) and in transit (between your device and our servers) using AES-256 or equivalent standards.

Your Rights on modus99

We respect your privacy rights. You have the right to access: you can request a copy of all personal data we hold about you (name, email, phone, address, identity documents, transaction history). We will provide this data within 10 business days in a standard format (PDF or CSV). You have the right to correction: if any data we hold is inaccurate (misspelled name, wrong address), you can request correction via the Help menu. We will verify the correction and update our records within 5 business days.

You have the right to deletion: you can request deletion of non-essential personal data (device logs, browsing history, archived communications). We cannot delete transaction records or identity data required by law or financial-crime regulations. After you close your modus99 account, we retain your data for 7 years as required by anti-money-laundering law, then delete it unless law requires further retention. You have the right to object to processing: if we use your data for a purpose you do not consent to, you can object by contacting our support team. If your objection is valid, we will cease that use.

Our modus99 Data Security Measures

We employ multiple layers of protection to keep your data safe. Our servers are housed in data centers with 24/7 physical security, redundant power, and fire suppression. All data is encrypted using AES-256 encryption; unauthorized access to our server drives yields only encrypted files. Our network uses SSL/TLS encryption for all data in transit, meaning any communication between your browser or app and modus99 is encrypted. Access to personal data is restricted: only our compliance, KYC, support, and technical teams can view account information, and each access is logged and audited.

We regularly audit our security practices and employ third-party security firms to test our systems for vulnerabilities. If we discover a security breach affecting your data, we notify affected users within 48 hours and provide guidance on protective measures. We do not retain credit-card numbers, bank account details, or passwords in plaintext; sensitive payment data is processed by PCI-DSS-compliant payment gateways operated by DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

International Data Transfers and modus99

Your modus99 data may be transferred to and stored on servers outside your country of residence. For example, if you live in Jakarta or Semarang and use modus99, your encrypted transaction logs may be backed up on servers in Thailand, Singapore, or other Southeast Asian jurisdictions. These international transfers are necessary to ensure service reliability, disaster recovery, and compliance with gaming regulations. We contractually require all overseas processors to apply data protection standards equivalent to our own, including encryption, access controls, and confidentiality agreements.

We comply with applicable data-protection regulations in all jurisdictions where we operate. If your country has strict data-localization requirements (mandating that your data stay within borders), we note this in your account settings and route your data accordingly. If you are concerned about international transfers, contact our support team via the Help menu, and we can discuss alternatives.

Our Privacy Contact and Updates

If you have questions about our privacy practices, want to exercise your rights (access, correction, deletion), or believe we have mishandled your data, contact our support team via the Help menu on modus99. We respond to privacy requests within 10 business days. For urgent security concerns, mark your message as "URGENT" and we will escalate to our security team within 24 hours.

We update this privacy policy periodically as regulations change or we improve our practices. Material changes (new data uses, new processors, longer retention) are notified to users via email or banner on modus99 at least 30 days before taking effect. Your continued use of modus99 after the effective date of a policy update signals acceptance of the updated policy. You can always request our previous policy versions by contacting support. This policy was last updated in 2026 and applies to all modus99 users regardless of location.